Refund Policy – Powacore Lederhosen

At Powacore Lederhosen, we are committed to delivering high-quality craftsmanship and ensuring customer satisfaction. Because our products are specialized leather goods, this Refund Policy applies primarily to manufacturing defects. Please review the terms below carefully.

1. Eligibility for Refunds

Refunds or replacements are applicable only under the following conditions:

• Manufacturing Defects: The item has a verified structural defect or an embroidery/material error caused by our production unit.
• Timeframe: The request must be submitted within 30 days of receiving the shipment.
• Condition: The product must be returned in its original, professional condition—unused, unwashed, and with all original tags and packaging intact.
• Proof: Clear photographs and a detailed description of the defect must be provided at the time of the request.

Note: As Lederhosen are often custom-sized or personalized to specific designs, they are not eligible for refunds unless a confirmed manufacturing defect is identified.

2. Non-Refundable Items

Refunds will not be issued for:

• Custom Designs: Personalized products that match the approved digital mock-up but no longer appeal to the customer.
• Customer Mishandling: Items damaged due to improper leather care, incorrect cleaning methods, or general misuse.
• Sizing Errors: Items manufactured according to the measurements provided by the customer that do not fit due to incorrect data entry by the client.
• Sale Items: Products purchased during clearance or special promotional events.

3. Refund & Return Process

To initiate a request, please follow these steps:

1. Submit a Request: Email info@powacorelederhosen.biz within 30 days. Include your order number, a description of the issue, and photographic proof.
2. Review & Approval: Our quality control team will review the claim. Once approved, you will receive formal return instructions.
3. Shipment: Securely package and return the item to our facility in Sialkot. Return shipping costs for defective items are generally the responsibility of the customer unless otherwise agreed in writing.

4. Refund Timeline

• After receiving and inspecting the returned leather goods, we will notify you of the final approval or rejection.
• Approved refunds will be processed within 10 business days of the inspection.
• Refunds will be issued via the original payment method or as a credit toward your next order, depending on your preference.

5. Late or Missing Refunds

If you have not received your refund after the stated period:

• Please check with your bank or credit card provider, as international processing times may vary.
• If the issue persists, contact our support team immediately for assistance.

6. Contact Information

For any refund-related questions or concerns, please contact:

• Email: info@powacorelederhosen.biz
• WhatsApp/Phone: +92-3249580-990
• Address: 155, 157C, Small Industrial Estate, Sialkot, 51310, Pakistan